Privacy Policy

Hostiviq ("we", "our", "us") provides web hosting, domain registration, and related services to customers around the world. This policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly, including:

• Account details — name, email address, phone number, billing address
• Payment information, processed securely through our payment partner (Paystack) — we do not store your card details on our own servers
• Domain and hosting configuration details necessary to provide your service
• Support communications, including messages sent through our website live chat or WhatsApp

2. How We Use Your Information

• To provide, maintain, and improve our hosting and domain services
• To process payments and send billing notifications
• To respond to support requests, whether submitted via our website, email, or WhatsApp
• To send important account and service notices

3. WhatsApp & Live Chat

If you contact us via our website live chat or our WhatsApp Business number, your messages are received and, where helpful, an automated assistant ("Hosta") may respond using AI to answer common questions about hosting, domains, and technical support. A member of our support team may also view and respond to these conversations directly. We do not use your chat or WhatsApp messages for marketing purposes without your consent, and we do not sell this data to third parties.

4. Third-Party Services

We work with trusted third-party providers to operate our services, including payment processing (Paystack), and, where applicable, AI-assisted support tools and WhatsApp messaging (provided by Meta Platforms, Inc.). These providers only receive the information necessary to perform their function and are bound by their own privacy and security obligations.

5. Data Security

We take reasonable technical and organizational measures to protect your information, including encrypted connections (SSL/TLS) across our website and services. No method of transmission or storage is 100% secure, and we continually work to improve our safeguards.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

• Email: support@hostiva.com.ng
• WhatsApp: +234 813 230 9243
• Address: Lekki Phase 1, Lagos, Nigeria